Here’s the Troubleshooting processes No Voice Prompt 1.) Ask for IP address and whitelist IP 2.) Basic troubleshooting (Reset/Restart) 3.) Make sure no error in zoiper 4.) Try to login No Calls coming in 1.) Check if Leads needs to be recycled 2.) If there are still numbers to dial, adjust ratio 3.) Check agent’s ..
When agents use the OB Dialer, they have an option to write notes about the call within the comments section of the ViciDial interface. As a client, you have access to these comments. In order to view the comments, go to the Manage tab >>> My Campaigns >>> Click on your Campaign. You will then see 4 blue ..
1. You must have a computer running Windows Operating System (XP, Vista, Windows 7, Windows 8 or Windows 10) Then proceed to second step. For MAC users kindly visit the link below: OB Phone Dialer for Mac Users 2. Good and fast Internet Connection. Minimum of 3 to 5 Mbps internet speed and ..
You are here because you may have encountered errors while trying to log in on the OB Dialer. Below are the most common Dialer issues and fixes, just refer accordingly. If you have already downloaded and installed ZOIPER, you can now log in on the OB Dialer. For a detailed instruction on how to log ..
This can be found when you log into your account and to Manage > My Campaigns Then click on the campaign percentage to drop down the options. Then click on the arrow under Settings, and then click on the arrow under Recycle Leads. Below are the Dispositions/Statuses and their short descriptions –Disconnected Number Auto> Call ..
To change the job type of your outbounder from HOURLY to PERFORMANCE, go to Manage tab, choose My campaign, click on the campaign where your outbounder is and click on action tab. A drop down menu will show and choose the change job type, Fill out the pop up option and make sure to click ..
To post a performance based job, you need to go to Recruit and then click Post a Job. Scroll down a little bit and click the highlighted word performance-based link. You will then be routed to a page where you need to fill up all necessary fields about your campaign or project. Once complete click ..
Creating a campaign on Outbounders.com is as easy as hitting the green “Add Campaign” button on the Manage Tab and filling out information on the campaign that you want to create. The information to be filled is Campaign Name, Campaign Description, The time frame in which your agent will be working, and the ..
There are a couple of ways to access or connect to Outbounders.com’s live chat. Click on the “Bubble” button at the bottom right side of the page as seen on the picture below. If you are logged into your Outbounders account, there is another way to connect to live chat. Click on the Question Mark ..
1. First confirm if agent did actually worked on those dates by checking their OBTracker hours https://www.outbounders.com/reports3/agents_activity If agent did actually worked, check also his screenshots by clicking the ‘Screenshots’ link under options in the campaign management page. If there is really no screenshots there are two scenarios: 1. Agents device ..