How to view comments and data that agents enter in the OB Dialer


When agents use the OB Dialer, they have an option to write notes about the call within the comments section of the ViciDial interface.


As a client, you have access to these comments.

In order to view the comments, go to the Manage tab >>> My Campaigns >>> Click on your Campaign.

You will then see 4 blue bars. Click Manage Lists.

Then click the paper and magnify glass icon under options.


You will be routed to a page where you choose what campaign and list name. You can scroll to the right and see the comments your agents made.