1. First confirm if agent did actually worked on those dates by checking their OBTracker hours

https://www.outbounders.com/reports3/agents_activity

If agent did actually worked, check also his screenshots by clicking the ‘Screenshots’ link under options in the campaign management page.

If there is really no screenshots there are two scenarios:

1. Agents device won’t upload the screenshots to the server usually caused by slow internet

> Advise the agent to turn on his timetracker for some time to let it upload to the server

2. Technical issues, antivirus or device configuration.

> We need to have the TD team diagnose the issue by submitting the agent’s cache ask the agent to perform the guide in the link below

http://support.timedoctor.com/hc/en-us/articles/202550454-How-to-find-and-attach-my-Time-Doctor-2-3-x-cache-file-All-versions-of-Windows

On step2, ask the agent to look for the outbounders folder instead of timedoctor