Here’s the Troubleshooting processes No Voice Prompt 1.) Ask for IP address and whitelist IP 2.) Basic troubleshooting (Reset/Restart) 3.) Make sure no error in zoiper 4.) Try to login No Calls coming in 1.) Check if Leads needs to be recycled 2.) If there are still numbers to dial, adjust ratio 3.) Check agent’s ..
Category : OB Staff
1. First confirm if agent did actually worked on those dates by checking their OBTracker hours https://www.outbounders.com/reports3/agents_activity If agent did actually worked, check also his screenshots by clicking the ‘Screenshots’ link under options in the campaign management page. If there is really no screenshots there are two scenarios: 1. Agents device ..
Agent OBTracker hours is the actual working hours from OBtracker. 1. Go to the campaign management page of the agent. https://www.outbounders.com/client_contract/agents/active Once on the campaign management page, under options click ‘OBTracker Hours’ check the column ‘OBTracker hours’ this is the actual agent hours based from Timedoctor. Then compare it to ‘Hours work’ ..
Check the actual hours of his time tracker You need access to the campaign management and agent work hours to do this. 1. Go to the campaign management page of the agent. https://www.outbounders.com/client_contract/agents/active 2. Check the hours work of agent https://www.outbounders.com/reports3/agents_activity If OBTracker Hours for the particular date is ..