Here’s the Troubleshooting processes No Voice Prompt 1.) Ask for IP address and whitelist IP 2.) Basic troubleshooting (Reset/Restart) 3.) Make sure no error in zoiper 4.) Try to login No Calls coming in 1.) Check if Leads needs to be recycled 2.) If there are still numbers to dial, adjust ratio 3.) Check agent’s ..
1. Each list should have maximum records of 10,000 leads. 2. Upload your leads at least an hour before your agents start calling, this gives enough time to the dialer to load leads to hopper. 3. It is best to set the dialer to Manual dialling when you have less than 3 agents. This can ..
Case-1: When logging in to the dialer and there are no voice prompt when you click on the call agent phone, make sure you have provided OB Support or Chat support your IP Address. This is to add your IP Address to the server allowing you to take in calls. Case-2: When logging in to the dialer, ..