To Make a Live Audio/Video Call on Outbounders.com, you should be aware of the floating chat bar that is always at the bottom of your screen after you log into your account

(You must have a working headset with microphone and video cam active)

First step is to click on “Recruit” found at the top of your page to gain access to our list of Agents available to hire

Once on the recruitment page, you’ll be able to view the agents available for hire and chat with them. Use the search field if you want to view particular agents. When you have found your agent and determined they are online, you can start live chat or call by clicking on “Action” and select “Live Chat”

A pop out window will appear at the bottom of your screen to show the chat window with the agent where you can start initiating the conversation to arrange for a audio/video call with the agent and ask the availability of the agent. (This doesn’t guarantee an immediate response from the agent)

When you have confirmed availability of the agent, click on the video cam icon or the second to last icon on the window where your chatting with agent as shown on the screenshot below.

A notification will appear. Just click on “OK”

Please wait till the agent has accepted your audio/video call contact request on his/her side. As soon as agent has accepted your audio/video call request. You will receive a message on the chat window with the agent on what to do next.

(You must have a working headset with microphone and video cam active or ready before initiating the AV window)

Your browser will notify you about asking permission to access your microphone and video cam for the audio/video call. Choose which devices you’d like to activate depending on what type of call. Don’t activate video cam if you just want an audio call and select “Share Selected Device” to for AV window to start the audio/video call

Just click on “END CALL” after your done

*Note:This may appear different depending on the browser you are using

If you are unable to hear anything on the call, please check your microphone volume and the agent that you are in contact with must also have headset with Microphone and Video cam ready. If your still unable to hear anything please end the call and try initiating the call again by clicking on the web cam icon on the chat window with the agent.