Agent OBTracker hours is the actual working hours from OBtracker.

1. Go to the campaign management page of the agent.

https://www.outbounders.com/client_contract/agents/active

Once on the campaign management page, under options click ‘OBTracker Hours’ check the column ‘OBTracker hours’ this is the actual agent hours based from Timedoctor. Then compare it to ‘Hours work’ column, if it is not correct you may click on the ‘Update time by fetching from OBTracker’